Victoria hopes new app will connect residents with city

Victoria has a new mobile app that allows residents to do everything from report potholes to apply for city jobs.

Developed at a cost of $20,000 with local startup FreshWorks Studios, the ConnectVictoria mobile app was launched Friday.

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The app will allow users to report problems such as potholes or street light outages from a mobile device, taking a photo, pinpointing the location on a map and submitting a call for service.

“I think this is fabulous,” said Coun. Charlayne Thornton-Joe, adding that she’s a big believer in the broken-window theory. The theory contends that monitoring and preventing small crimes creates an atmosphere of order and lawfulness and discourages more serious crimes.

Coun. Jeremy Loveday called the app, which also allows users to access information about points of interest, “a great step forward” in customer service.

“This will continue to be a great tool for people to connect with the city and to let us know what needs to be done better in the city and to learn more about what the city is doing for them,” Loveday said.

The city already has an app to remind residents of garbage and food scrap pickup dates and a parking app that allows people to use their mobile devices to pay for parking.

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