Burnaby family doctors receive whopping mask donation

Burnaby’s four MLAs were joined by Mayor Mike Hurley at the Central Park COVID-19 Primary Care Testing and Treatment Site - a key piece of Burnaby’s Primary Care Networks COVID-19 Response Strategy - to receive a donation of 14,000 masks from Chens Enterprises in support of family doctors in Burnaby.

Chens Enterprises has donated more than 120,000 medical masks to local hospitals and the latest donation will support Burnaby’s family doctors to ensure that they are able to continue to safely provide great care to their patients through the course of the pandemic – virtually and in person.

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“At a time when everyone is being asked to stay at home, virtual care options, including telephone and online visits, are being offered by many primary care providers in Burnaby, but people still need to see their doctor in person for some things – these masks help make that safe for everyone,” said a news release. 

The collaborative response strategy, developed by the Burnaby Primary Care Networks partners – the family doctors through the Division of Family Practice, Fraser Health, and the community, including the City of Burnaby and many community agencies working in the city - is continuously evolving to align with emerging needs.

“The strategy aims to address not only residents’ and patients’ direct medical issues surrounding COVID-19, but other serious issues the crisis also raises – the financial impact felt by individuals, families and organizations and the social and psychological impact we all feel through the need for social distancing as prime examples,” said a news release. “To meet the growing needs in the community, community agencies, primary care providers and Fraser Health are working together to ensure that all of the supports and services available can be found and accessed through the www.burnabycoronavirus.com website, and that the options meet the specific needs of the people in our community.” 

The website is available in several languages. Its self-assessment tool includes items from the provincial tool on the BCCDC website combined with guidance tailored to Burnaby’s services. It also offers a call-back option to anyone who is feeling anxious and wishes to speak with someone (professional counsellors and social workers are returning these calls). For those who can’t access the website, there is a telephone option where callers can request a call back in multiple languages.

This phone line was set up to ensure everyone is Burnaby has access to the information that they need, especially our senior and immigrant populations. The call centre is staffed by Burnaby Division of Family Practice staff and Community agencies – those needing assistance receive a call-back and are walked through the self-assessment tool.

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