Profiles of Excellence: HUB International

There’s no replacing the fundamentals when it comes to excellence in business: putting the client front and centre, creating a strong team, and operating with integrity in all ways.

Considering their focus on all three of these areas, it comes as no surprise that HUB International has built an incredible reputation over the years, including being awarded the 2019 Business of the Year by the Burnaby Board of Trade.

HUB is a full-service insurance brokerage offering coverage and protection for businesses and individuals, from liability and property coverage, to home, auto, travel, marine, life, employee benefits, and risk services.

With more than 400 offices across the US and Canada, HUB’s local region is headquartered here in Burnaby and covers 13 offices in Richmond, Surrey, Abbotsford, Aldergrove, Maple Ridge, Coquitlam, Burnaby, and Vancouver.

Dave Terry, the president of HUB International Canada West, says the company’s extensive network, structured around regional hubs and satellite offices across the continent, is part of what gives them an edge in helping customers by pairing the resources and influence of a global broker with the personalized expertise of a local provider.

“Most of our clients come to us for liability and property coverage for their businesses, followed by home and auto coverage for individuals, and employee benefits coverage for a variety of organizations,” he said. “We believe most HUB customers want complete, convenient insurance protection under one roof. Our clients are looking for options and alternatives, and trust us to make informed recommendations for them.”

He adds that a large part of their success has stemmed from developing “specialty practices” in which specialists in a variety of sectors can offer unique expertise for a variety of needs.

It’s all part of a consistent focus on providing top-notch customer service.

“Excellence for us means to operate with the utmost integrity, leading and conducting one’s self in a manner that exemplifies this trait,” said Terry. “Clients trust us to find the right insurance solutions for their particular needs, and when they’re served by a HUB insurance advisor, they know they’re dealing with knowledgeable insurance experts.” As their reputation has grown, so too has the organization itself both through new clients and adding local offices to the HUB network.

“When it comes to expanding our business through acquisitions, we are highly strategic; ensuring a new broker partner is a good fit for our corporate culture and has the same client focus as HUB is key,” he said. “Our customers recognize great service and the word-of-mouth advertising we get from our clients has been a tremendous help within the communities we operate in. I believe our entrepreneurial spirit, something we look for in all our employees, has been a driving force that allows us to stand out amongst our competitors.” As well, they continue to grow their areas of specialty as needs change and evolve – while also keeping an eye on the fundamentals.

“One of the most exciting things is that we’re involved in every industry – many of our employees are specialists in areas like real estate and property management, transportation, cross border and multinational companies, employee benefits, and emerging risks such as cannabis. We’re passionate about what’s important to our clients,” he said. “It is of utmost importance to us at HUB that we deliver on our promises to our clients.”

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