BBB warns consumers to be aware of package scam

The Better Business Bureau is warning consumers about a package delivery scam making the rounds on Vancouver Island.

BBB Vancouver Island said fake delivery service providers have been notifying consumers via email and phone calls that a package is to be delivered to their homes, but it can only be delivered if the consumer pays the customs and delivery fees associated with it.

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In most of the cases reported, the consumers are not expecting to receive a package.

A phone number is often left for the consumers to call for more information. Some people report the delivery company goes by the name Speedy Delivery Victoria. Several complaints note the number 778-922-6155 was provided.

The BBB is warning consumers to be cautious if they receive notification that they must pay customs or delivery fees for an unexpected package. It also suspects the scam may be an attempt to both extort bogus fees and canvas neighbourhoods for absent homeowners.

The BBB has no record of a legitimate Speedy Delivery Victoria operating in the area.

The BBB recommends keeping track of any expected packages, asking businesses and friends to notify you directly if they are sending a package, and doing research before paying any fees for a package. The BBB also points out no one, with some exceptions, has to pay taxes or duty on gifts valued at under $60, and you are not legally responsible if you do not pay delivery or customs fees on an unexpected package. Typically, if you don’t pay the fees the package is returned to sender.

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