Fraser Valley Regional Library will begin to resume physical service through a phased approach beginning on Monday, June 1 with the launch of FVRL Express – Click, Pick, Go.
The new contactless service offers customers a physically distanced way to pick up library holds and return items at all 25 locations, including branches in Ladner, Tsawwassen and North Delta.
Library customers can browse the catalogue and place holds online at fvrl.ca. Library staff will pick and package the holds, and send an email when they will be ready for pick up.
FVRL Express will be available between 10 a.m. and 5 p.m., Monday to Saturday, at all three Delta branches.
The physical libraries will remain closed to customers
“FVRL operates in 15 municipalities across the region and planning a coordinated resumption of operations has been exceptionally complex,” said Scott Hargrove, CEO of FVRL. “While we can’t open our doors to invite customers in just yet, we know how important access to physical library material is.
“There are currently 30,000 holds sitting on the shelves and thousands of new holds placed during the closure that have yet to be picked. FVRL Express is a safe way for staff to provide service and customers to get the holds they have been patiently waiting for.”
Late fines will continue to be waived on items checked out prior to the closure as customers are encouraged to return them when they feel comfortable doing so.
