Victoria bouncer school teaches crisis-handling skills

 

 
 
 
 
The head of security at Element Nightclub with security ID card. As of Nov. 1 B.C. bouncers must have special training in order to do their jobs.
 

The head of security at Element Nightclub with security ID card. As of Nov. 1 B.C. bouncers must have special training in order to do their jobs.

Photograph by: Darren Stone, Times Colonist

It no longer takes just brawn and bravado to be a bouncer — as of the beginning of this month, all bar security staff must be licensed and undergo special training before they can work the door.

Scott Gurney, spokesman for the Victoria Bar and Cabaret Association, said while the training program is an added expense for bars, managers see the new rules as a way to better equip their staff to deal with tense situations.

“I think it’s great that it’s in place because it doesn’t allow places to run with half-assed security,” he said.

The new legislation, the Security Services Act, was introduced by then-Solicitor General John Les in 2007 and has been phased in over the last two years.

Bouncers must undergo a 40-hour training course, offered online through the Justice Institute of B.C., and write a final exam before they can be certified. They also have to undergo a criminal background check.

In the course, they learn about everything from crisis management to effective communication and legal liability. Gurney said one of the most useful things bouncers learn is how to properly record and report criminal matters to police and paramedics.

Victoria police said that’s a valuable tool, as officers often look to bouncers as primary witnesses in an assault. Police spokesman Sgt. Grant Hamilton said the department welcomes “anything that puts a better background check on an industry.”

The legislation also creates a complaint process that will be run by a registrar.

While bouncers in Nanaimo and Vancouver have faced criminal charges in the past as a result of conflicts with customers, Hamilton said the department has received few complaints about Victoria bouncers, who he said are trained to use as little force as possible.

Owners of Darcy’s Pub and Upstairs Cabaret shelled out about $10,000 to get their staff certified, said Gurney, also the manager of Darcy’s.

The basic security training course costs $315 and the licence costs $120 for one year and is subject to a $60-a-year renewal fee.

While bars can choose to pay for their staff to complete the course, the licence is awarded to individuals so they can remain certified if they change jobs.

“I don’t think there’s anything wrong with it. I hope it’s not just a money grab,” said Grant Olson, co-owner of the Strathcona Hotel, who said he already had a strict training process in place for the 20 bouncers who work at the five bars throughout the complex.

He said there were few surprises for his staff when they wrote the exams three weeks ago and the daily conduct of security staff won’t change.

“It just formalizes the responsibility of the individual to behave,” said Olson, who equates the program to the Serving It Right initiative for bars and servers. “It sets a standard level of awareness for everyone so people know they are potentially liable for the things they do.”

Karen English, manager of training programs for the Justice Institute, said the new legislation would license 5,000 bouncers, in-house security guards, armoured-car personnel, bodyguards and the Corps of Commissionaires.

kderosa@tc.canwest.com

 
 
 
 
 
 
 

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The head of security at Element Nightclub with security ID card. As of Nov. 1 B.C. bouncers must have special training in order to do their jobs.
 

The head of security at Element Nightclub with security ID card. As of Nov. 1 B.C. bouncers must have special training in order to do their jobs.

Photograph by: Darren Stone, Times Colonist

 
 
 
 
 
 
 

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Jess Furney
 
November 08, 2009 - 6:58 PM
 
 

Great idea, glad to hear it they've taken such measures to ensure safety.

   
 
Glad to Hear It
 
November 08, 2009 - 5:37 PM
 
 

I've never had a problem with any bouncers, but they used to appear hired by the pound.

Learning how to communicate (through body language as well as verbally), to pay attention to details so they can give police accurate information and be witnesses seems like a good idea.

I'm not sure what they are getting for the renewal fee of $60 though. A brush up course?

Sounds like just another government tax required to stay employed. Aren't we supposed to WANT trained people to remain employed?

   
 
MC2
 
November 08, 2009 - 4:44 PM
 
 

It is about time that nightclub security gets

"legit".  For years it has been hit and miss

regarding how things are handled with

bad patrons. A little training goes a long

way, overall... Good luck, Element and other

nightclubs in Victoria!  

   
 
A concerned citizen
 
November 08, 2009 - 4:38 PM
 
 

Great story, yet you completely fail to mention anything about the other individuals in the security business who have had to jump through hoops to get their licenses. I work in-house loss prevention, in plain clothes and this change to the act has removed the use of our handcuffs and the badges we previously carried, and replaced them with a plastic ID card I'm supposed fto produce to some street level thief when arresting him? We can have our handcuffs back, but not until we pay $500 to a JI certified instructor, of whom all are located on the lower mainland, making it an almost $1000 course once you factor in ferry, food and accomodations for the 3 days. Several major retailors in the city, as well as hospital security, have petitioned the Solicitor Generals office in an attempt to have our previous training count, to no avail. This is yet another cash grab by the province, and puts those who need the limited tools we have to do our jobs at risk. For those who work in health care, the men and women who work hospital security at VGH and RJH are highly trained and educated, yet taking their tools away leaves them at risk when dealing with the mental health patients and street level addicts that the police often dump on their doorstep in an attempt to get back to "real" policing. Ridiculous, plain and simple.

   
 
D.G.
 
November 08, 2009 - 1:12 PM
 
 

If I was a bouncer I would definately be asking for more money.

   
 
Pete
 
November 08, 2009 - 12:04 PM
 
 

What's wrong with the way we've been doing it for the last 40 years? Just hiring the local biker gang to run the door.......    :)

   
 
Bev
 
November 08, 2009 - 10:51 AM
 
 

This is a huge progressive move of responsibility for night club and bar/management staff in comparison to when I think back to my youthful bar hopping days when being a bouncer meant litterly a "license to kill."  Kudos to this legislation and this generation for addressing the job with the care, intuition and observation it requires.  The jobs of bar staff  requires far more intellect than brawn as the lives of many become their responsibility.

   
 
kittah
 
November 08, 2009 - 10:18 AM
 
 

that makes me so happy!!!

but does it apply to door girls?  like the ones that take cover and do coat check?

   
 
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